A KOMARSH PRODUCT / COMING SOON

Relay

The AI service desk that resolves itself.

Most support tickets never should have been tickets. Relay answers them the moment they're asked, with real fix steps from your knowledge base, and only routes a human when it genuinely needs to. Underneath sits a full ITSM platform: tickets, assets, licenses, projects, and automation, built for Microsoft-centered teams and the MSPs who run them. When a fix is known, it can apply it for you. Cloud-native and agentless-first.

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RELAY · SERVICE DESK

DEFLECTED128resolved without a ticket

OPEN TICKETS19all within SLA

SLA MET98%this month

CSAT4.9avg rating

RELAY ASSISTANT · USUALLY RESOLVES INSTANTLY

Outlook keeps asking for my password after I reset it

Here's how to resolve that:

Close Outlook completely.
Open Windows Credential Manager → Windows Credentials.
Remove every entry starting with "MicrosoftOffice".
Reopen Outlook and sign in with your current password + MFA.

⚡ Apply fixTalk to a human

WHAT RELAY DOES

A service desk
that fixes first.

Every feature bends toward one goal: the best possible support experience, and the fewest tickets that ever need a human.

AI deflection, first

The assistant reads the question, retrieves the real fix from your knowledge base, and resolves it in seconds. It escalates only when confidence is low, so humans see the tickets that actually need them.

Automation that runs itself

WHEN / IF / THEN rules triage, route, and escalate on their own: priority by keyword, security to on-call, onboarding to a field tech, SLA breaches surfaced before they happen.

One platform, not five

Tickets, asset inventory, license tracking, and project management in a single system. Link a ticket to the exact device, see seat utilization, and stop paying for software no one uses.

Self-healing, agentless-first

For known issues the AI matches a vetted fix and applies it in one click, through the Intune or RMM rails you already run, or an optional lightweight Relay Agent. Every run is approved, scoped, and logged.

Built for MSPs

Native multi-tenancy: switch between client workspaces, isolate data per tenant, and give every customer their own branded self-service portal from one console.

Answers you can act on

Deflection rate, SLA compliance, CSAT, resolution time, and volume by client, in analytics that show whether the experience is actually getting better.

Self-healing playbooksMicrosoft 365 nativeEntra ID SSOIntune / RMMSelf-service portalKnowledge base AISLA timersAzure hosted

LAUNCHING SOON

Be first
in line.

Relay is in final build. Join the waitlist for early access, launch pricing, and a look before anyone else.

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